Refund or exchanges are made in accordance with the Consumer Protection (Distance Selling) Regulations 2000.You have the right to cancel your order within 7 days of receipt. You must contact us in writing or email to inform us and return the goods to us in the original packaging and in the condition they were supplied within 14 days of receipt, together with a copy of your original Receipt. A full refund or exchange will be given. You are responsible for return postage costs. Please package your items carefully to avoid damage and return by 1st Class Recorded Delivery, as proof of postage is not proof of receipt.
If you wish to return an item after this period you must seek authorisation by telephone. Voucher or exchange only will be offered.
Please note the following cannot be returned or exchanged unless faulty: Knitting Needles and accessories Knitting Patterns, Knitting Books.
Your return should be sent to the address below and please include the packing slip and your reason for making the return.
Pack Lane Wool & Crafts
171 Pack Lane
Please note the following cannot be returned or exchanged unless faulty: Knitting Needles & accessories Knitting Patterns, Knitting Books.
If part or all your order is damaged in transit, you must notify us in writing or by email within 14 days of receipt and we will re-send your order on receipt of the damaged goods at no extra cost to you. Please include a description of the damage together with a copy of the original Receipt.