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Terms and Conditions

Customers Orders

When you place an order to purchase goods from us you will be sent a confirmation email containing details of your order. We also accept orders by telephone and a confirmation email can be sent at your request. A contract between you and packlanewool.co.uk exists only when the order has been accepted and payment processed.

Please note that although we taken extreme care to ensure colour representation and description of each yarn is accurate on our website, however there may be a slight variance depending on how your monitor is set up.

We are regularly updating our website to ensue that we only show item(s) in stock, however, if an item you have ordered is out of stock we will advise you within 3 working days by email or telephone and will tell you when the item(s) will be in stock. You can then decide if you want to put the item(s) on back-order or Change/cancel your order and receive a full refund.

All of our products are subject to availability and we reserve the right to edit or remove items from our site, refuse access to the website or cancel orders at our discretion.


The fastest way to pay for your order is by credit or debit card, we accept all major credit cards. Our online payment provider SagePay takes payment immediately. SagePay offers a secure payment gateway for online credit and debit card processing. By handling out payments in this secure manner it ensures no persons at packlanewool.co.uk ever view you card details. If you decide to cancel your order or we cannot fulfil a full refund will be issued to you card via a second SagePay transaction. Please do not email your card details. We can accept no responsibility if you provide us with your card details.

Packlanewool.co.uk take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party obtains unauthorised access to any data you provide when accessing or ordering from packlanewool.co.uk.

Gift Vouchers

Gift Vouchers can easily be redeemed at the checkout by typing in the two codes printed on the gift voucher in the marked boxes on the checkout page. A voucher can be used as full or part payment. Gift vouchers will expire on the date given on the voucher, after which they will be treated as void and are non-returnable and non-refundable.

VAT & Overseas Orders

All prices quoted include VAT at the current rate of  20%.  If you are visiting us from outside the EU, there will be no charge for VAT.  Please note the first order will have 20% VAT, then a refund of  the VAT amount will be given through Sagepay. Second order will be VAT free. 

Goods ordered for delivery outside the UK may be subject to import duties and taxes; these will be levied once the parcel reaches its destination country. You must pay any charges for customs; we have no control over these and do not know what they may be as customs policies vary from country to country.

Posting your order

UK POST FREE orders over £50.00

We use Royal Mail 1st Class Service for UK and Royal Mail Airmail 2nd Class Service for Europe and Worldwide.

United Kingdom we always aim to dispatch your order the same day if received before 3pm, occasionally this may not be possible if the product is out of stock.

First Class (UK Only) post Royal Mail

Weight up to 0.65kg - £2.95

Weight up to 0.95kg - £4.50

Weight up to 1.2kg- £5.80

Weight up to 1.45kg - £6.80

Weight up to 1.70kg - £7.40

Weight up to 1.95kg - £8.50

Weight up to 4.00kg - £10.50

We also offer Uk Mainland/Non Mainland Special delivery next day Monday - Thursday before 12pm.

Weight up to 0.10kg - £6.50

Weight up to 0.50kg - £7.50

Weight up to 1.00kg - £8.50

Weight up to 2.00kg - £10.50

Weight up to 10.00kg - £26.00

UK next day - Friday Only before 12pm.

Weight up to 0.10kg - £10.50

Weight up to 0.50kg - £10.80

Weight up to 1.00kg - £12.40

Weight up to 2.00kg - £14.90

Weight up to 10.00kg - £32.80


The following EU countries will be charged £6.00. 

Albania, Andorra, Austria, Belarus, Belgium, Boznia & Herzegovina, Bulgaria, Croatia,Cyprus, Czech Republic, Denmark, Estonia, F.Y.R.O.M (Macedonia), Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Italy, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, San Marino, Serbia, Slovak Republic, Slovenia, Spain, Sweden, Switzerland,Turkey, Ukraine.


The following Worldwide countries will be charged £10.00.

American Samoa, Anguilla, Antigua & Bermuda, Argentina, Armenia, Aruba, Australia, Azerbaijan, Bahamas, Bangladesh, Barbados, Belize, Bermuda, Brazil, British Virgin Islands, Canada, Cape Verde, Cayman Islands, Chile, China, Colombia, Cook Islands, Costa Rica, Cuba, Dominican Republic, East timor, Ecuador, El Salvador, Fiji, French Guiana, Georgia, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guyana, Haiti, Honduras, Hong Kong, India, Israel, Jamaica, Japan, Kazakstan, Korea (South), Kyrgystan, Macau, Maldives, Marshall Islands, Martinique, Mauritius, Mexico, Montserrat, Morocco, Nepal, New Caledonia, New Zealand, Nicaragua, Palau, Panama, Paraguay, Peru, Philippines, Puerto Rico, Saint Kitts & Nevis, Saint Lucia, Saint Vincent & the Grenadines, Samoa, Seychelles, Singapore, Soloman Islands, South Africa, Sri Lanka, Suriname, Taiwan, Thailand, Trinidad & Tobago, Turks & Caicos, United States, Uruguay, Uzbekistan, Venezuela, Virgin Islands.  

EU and Worldwide Countries please allow 14 working days from date of shipping to arrive in most countries.


Refund or exchanges are made in accordance with the Consumer Protection (Distance Selling) Regulations 2000.You have the right to cancel your order within 7 days of receipt. You must contact us in writing or email to inform us and return the goods to us in the original packaging and in the condition they were supplied within 14 days of receipt, together with a copy of your original Receipt. A full refund or exchange will be given. You are responsible for return postage costs. Please package your items carefully to avoid damage and return by 1st Class Recorded Delivery, as proof of postage is not proof of receipt.

If you wish to return an item after this period you must seek authorisation by telephone. Voucher or exchange only will be offered. Only up to 28 days from purchase.

Please note: Refunds can take up to 28 working days to process.  

Please note the following cannot be returned or exchanged unless faulty: Knitting Needles and accessories Knitting Patterns, Knitting Books.

Your return should be sent to the address below and please include the receipt and refund/exchange form and your reason for making the return.

Return Department
Pack Lane Wool & Crafts
171 Pack Lane
RG22 5HN

Damaged Items

If part or all your order is damaged in transit, you must notify us in writing or by email within 14 days of receipt and we will re-send your order on receipt of the damaged goods at no extra cost to you. Please include a description of the damage together with a copy of the original Receipt.


Pack Lane Wool & Crafts, retains copyright on all the text, graphics and trademarks displayed on this site.

No reproduction of any part of the site may be sold or distributed for commercial gain, nor shall it be modified or incorporated in any other work, publication or site, whether in hard copy or electronic format, including postings to any other site. Pack Lane Wool & Crafts reserves all other rights.

Returns and refunds policy complies with the EU Distance Selling Directive 2000 and forms part of UK law under the Consumer Protection (Distance Selling) Regulations, were the consumer does not meet the vendor.

Risk of loss and title to items purchased from Pack Lane Wool & Crafts, passes to the customer upon delivery to the carrier and we shall not be liable if buyer fails to take delivery at the given address.

Health & Safety

All goods supplied as a distributor do not present a hazard to Health and Safety, in accordance with the Health and Safety at Work Act 1987, when they are (a) used properly for the purpose for which they are intended and (b) reasonable and normal precautions in their use thereof are taken by the customer.

Packlanewool.co.uk @ 171 Pack Lane, Kempshott, Basingstoke, Hampshire RG22 5HN
Telephone: (+44) 01256 462590

PACK LANE WOOL & CRAFTS - Tue Apr 25 09:32:40 BST 2017 [web4]